How can “ Pulso ng bayan” be measured and what are their parameters?

Region-9 focal person on Citizen Satisfaction Index System (CSIS) Teresita Catalbas of the Department of the Interior and Local Government answered that the CSIS provides an avenue to generate results and gather citizen’s feedback on the reach and quality of basic public services provided by a certain local government units (LGU).

 

“Following the successful conduct in Dipolog City, another two cities in region 9 are set to undergo the CSIS Utilization conference on respective dates.” Catalbas added.

She added that these targeted cities include Dapitan and Pagadian City which will be conducting their conference on December 17, 2014 at Travelbee, Dapitan City and December 22, 2014 at Executive Function Hall, Pagadian City respectively.

“Local Chief Executives, sangguniang members, department heads and academe of these places are expected to attend to devise strategies, establish agreement and interventions on how the LGU can utilize the results presented to improve the delivery of local services in terms of availment, awareness, assessment and importance of the program.” Catalbas said.

For his part, DILG-9 Regional Director Paisal O. Abutazil remarked that consistent to the commitment of the department, the CSIS helps the LGUs in assessing service delivery performance where citizen’s perception, satisfaction and feedback are generated indispensably.

During the utilization conference conducted in Dipolog City, Dr. Maria Rio A. Naguit, System Research Director of Jose Rizal Memorial State University, the partner Local Resource Institute of the Department, commented that the findings and results of the study will serve as a gauge and motivation of the LGU to improve more in their services and delivery performances to the people because ideally, it is for the people, of the people and by the people that the local government unit exists.

 “In the case of Region IX, Dipolog City was chosen as pilot LGU for 2013 with Jose Rizal Memorial State University (JRMSU) as the implementing partner and for 2014 are the two cities mentioned among the 52 covered cities nationwide.” Abutazil informed. #