Published on: February 14, 2024 | Written by: Pearly Eunice Olita

On February 13, 2024, the DILG Regional Office IX spearheaded an insightful reorientation session, focusing on the use of electronic Client Satisfaction Measurement (e-CSM) and the revised System Procedure (SP-DILG-07) of the National Quality Management System (NQMS). Facilitated by the Regional Streamlining Focal and the Regional QMS Secretariat team, the session was a collaborative effort aimed at fortifying operational excellence.

The esteemed presence of Engr. Carmelo Enrique B. Libot, CESO V, Assistant Regional Director and Quality Management Representative, graced the event with an inspiring opening message. He underscored the significance of active engagement, emphasizing the orientation’s pivotal role in advancing the National Quality Management System.

The session focused on equipping process owners from field, provincial, and regional offices with the intricacies of electronic Client Satisfaction Measurement (e-CSM). The e-CSM initiative seeks to streamline the CSS administration process, empowering clients to engage directly through an intuitive online platform. Delving into survey administration, results monitoring, and reporting, the session aligned with the revised System Procedure, integrating amendments outlined in the Anti-Red Tape Authority (ARTA) Guidelines on the Implementation of Harmonized Client Satisfaction Measurement (Circular No. 2023-015).

This initiative underscores our steadfast commitment to fostering efficiency, transparency, and client-centric service delivery across all levels of governance. Together, we embark on a journey toward excellence, driven by innovation and unwavering dedication to public service.